Last Updated: January 1, 2026

1. Information We Collect

We collect the following personal information when you interact with E Infinite Shop Galaxy: Name — to personalize your experience and process orders; Email Address — for account management, order notifications, and marketing (with consent); Date of Birth — for age verification and personalized offers; Phone Number and Address — for delivery and customer support.

2. How We Use Your Email

With your consent, we send promotional emails including deals, new arrivals, and exclusive offers. Regardless of preference, we send transactional emails such as order confirmations, shipping updates, and account security notices. You may unsubscribe from promotional emails at any time.

3. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember your cart and preferences, analyze traffic, and display relevant content. You may disable cookies through your browser settings; however, some features may not function properly.

4. Data Protection

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data. We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

5. Third-Party Sharing

We do not sell your personal information to third parties. We may share data with trusted service providers (e.g., payment processors, shipping carriers) solely to facilitate your order. These partners are contractually obligated to handle your data securely and only for the purpose of providing their services to us.

6. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at support@einfiniteshopgalaxy.com. We comply with applicable US privacy laws including the California Consumer Privacy Act (CCPA) where applicable.

7. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. International Users

If you are accessing our services from outside the United States, your data may be transferred and processed in the United States where data protection laws may differ.

10. Updates to Privacy Policy

We may update this policy periodically. Continued use of our services constitutes acceptance of the updated policy.

Eligibility

To be eligible for a return, items must be: unused and in the same condition received; in the original packaging; accompanied by the receipt or proof of purchase. Returns must be initiated within 15 calendar days of the delivery date.

How to Initiate a Return

Contact our support team at support@einfiniteshopgalaxy.com or call +1 254-355-1698 with your order ID and reason for return. Our team will provide a Return Merchandise Authorization (RMA) number and shipping instructions.

Refund Timeline

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days. For Cash on Delivery orders, refunds are issued via check or bank transfer within 7–10 business days.

Non-Returnable Items

The following items cannot be returned: digital products and SaaS subscriptions once activated; perishable food and beverage items; gift cards and membership codes once redeemed; personal care items once opened for hygiene reasons; items marked as "Final Sale."

Conditions

Shipping costs for returns are the customer's responsibility unless the item is defective or incorrectly shipped. Original shipping charges are non-refundable. E Infinite Shop Galaxy reserves the right to deny returns that do not meet the above conditions.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos or proof. We will arrange a replacement or full refund at no additional cost.

Exchange Policy

We currently do not offer direct exchanges. Customers must return the item and place a new order.

Cancellation Policy

Orders can be canceled within 2 hours of placement or before shipment. Once shipped, orders cannot be canceled.

Refund Method

Refunds will be issued to the original payment method used during purchase unless otherwise agreed.